Cross-Cultural Health Care: Diversity Workforce Assessments

Diversity Workforce Assessments

There are two key reasons to conduct a workforce diversity assessment. The first is to identify often neglected organizational diversity issues that can affect: organizational culture and morale, recruitment, hiring and retention, performance and productivity, employment law liability and a host of other issues. Second, the information collected via the diversity assessment can be used as a diagnostic tool to customize organization-wide diversity training so that subsequent training efforts address specific issues of concern to the client.   

From a content perspective, Critical Measures workforce diversity assessment focuses on six key issues:

1. Employee satisfaction.
2. Perceptions of workforce culture and climate.
3. Employee perceptions of care and service to racially, culturally and linguistically diverse patients.
4. Legal and risk management issues related to discrimination and harassment.
5. Diversity issues (race, gender, GLBT, disabilities, age, religion, national origin, language/accent.)
6. Management commitment and responsiveness to diversity issues.

Aside from these content areas, Critical Measures frequently works with clients to customize questions to their particular circumstances.

Our workforce diversity assessments are typically conducted electronically over the internet using technology developed by Survey Monkey. Most surveys can be completed by busy users in six to ten minutes.

Once the survey process is complete, Critical Measures analyzes the data by race, gender, age, length of service, location, occupation and other critical diversity factors such as national origin, language, religion and sexual orientation.

Cross-Cultural Health Care

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