Cross-Cultural Health Care: Language Access Assessments and Compliance Audits

Language Access Assessments and Compliance Audits

Research shows that 80% of American hospitals see Limited English Proficient (LEP) patients frequently, yet less than one-third have efforts underway to improve their language access programs. Critical Measures’ language access compliance audit can help your organization do just that.

Our language access assessments compare health care organizations’ systems, policies and practices against:

• federal law (Title VI and the ADA)
• state laws (all 50 states now have language access laws) and
• emerging national best practices.

Each of these components reinforces the other. Comparing client’s performance against federal and state legal requirements answers the baseline question of whether your organization is in regulatory compliance with minimum standards on cultural and linguistic competence. If your organization seeks to distinguish itself in cultural competence however, then it must also compare itself to national best practices in culturally and linguistically competent care.

Cross-Cultural Health Care

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