Cross-Cultural Health Care

What It Is Cross-cultural health care encompasses three core issues: Racial and ethnic disparities in the quality of healthcare Cross-cultural value differences between immigrant and refugee patients and Western medical providers and Language access to medical care for Limited English Speaking (LEP) populations

Joint Commission’s New Draft Standards for Culturally Competent Patient Care Will Take Effect In 2011.

Critical Measures Expertise in Cross Cultural Health Care

My name is Gene.

My name is Jean.

My name is Gene.

Critical Measures was among the first training and consulting organizations in the United States to specialize in Cross-Cultural Health Care. Today, over half of our business is devoted to this cutting-edge topic. Together with partners from the Harvard Medical School, Critical Measures helped create, market and sell the nation’s first e-learning program on cross-cultural medicine. Due, in part to our efforts, this product has become the nation’s leading software program for training doctors and nurses on cultural competence in health care. Articles on our work have appeared in Health Affairs, the AMA News, Managed HealthCare Executive, the Hispanic Business Journal and Minority Nurse. Our prestigious national client base has included Aetna, the AMA, HealthPartners, CareFirst, the Mayo Clinic, Lifespan, WellPoint, Texas Health Resources, HealthEast and Wheaton Franciscan Services Inc.

What We Do

We provide strategic consulting, training and assessment services to hospitals and health plans on culturally competent care. We help our clients to identify and eliminate health disparities and adapt their systems, policies and practices to meet the needs of racially, culturally and linguistically diverse patients and their families. Specifically we provide:

Consulting and Assessments

• CLAS-Based Organizational Assessments (for additional information, click here)
• Language Access Assessments and Compliance Audits (click here)
• Physician Cultural Competence Assessments (click here)
• Workforce Diversity Assessments (for additional information, click here)

E-Learning Products Related to Cross-Cultural Care and Language Access

• Language Access and the Law in Health Care (Just Released)

Classroom Training Programs On:

• The Business, Medical and Legal Cases for Diversity and Cultural Competence
• National Best Practices in Cross Cultural Care and Service
• Delivering Culturally and Linguistically Appropriate Patient Care
• Managing Diversity Across Races, Languages and Cultures
• Understanding and Resolving Cross-Cultural Medical Ethics Issues
• Complying With the Law of Language Access in Health Care
• Improving Patient Satisfaction Through Cultural Competence
• Managing and Resolving Cross-Cultural Conflict
• Cross-Cultural Communication
• Working With Interpreters

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